Onsite Sales Associate |
| January 17, 2012 - March 17, 2012 |
| Location: | Royal Oak, MI |
| Salary Range: | $8.85 per hour |
| Exempt/Non-Exempt: | Non-Exempt |
| Employment Type: | Seasonal - Full Time |
| Department: | Membership Services |
| Description: | The Onsite Sales Associate is responsible for providing quality customer service to all guests of the Detroit Zoo. Service must be provided in a professional, efficient, proactive, and safe manner. All employees must be committed to ensuring our guests have engaging, meaningful, and memorable experiences. |
| Duties: | The Onsite Sales Staff must perform all duties that are required at the Membership Tent and Membership Booth areas. All employees will be working in both areas.
Duties include:
• Open membership sales areas (create a clean and welcoming environment).
• Greet and interact will guests. Be and look professional at all times.
• Sell memberships and other fundraising items (adopt an animal, train passes, pavers, etc.).
• Fill out paperwork clearly and accurately.
• Admit members and their guests into the zoo (make sure members are complying with their membership categories. Charge admission to guests whom are with the member and are not included on the card).
• Be familiar with all facets of the zoo so you are able to direct guests in any way that is necessary (example: if they need a stroller, kindly direct them.)
• Help with any crisis that should arise (lost child, code Adam etc.). Be more than familiar with Zoo emergency policy.
• Be accountable for all sales.
• Complete accurate closeout.
• Keep area clean and tidy.
All employees will be required to work most weekends and holidays throughout the spring and summer. Although hours are flexible, employees are not guaranteed any time off (we will be happy to work around school schedules). All vacations must be requested well in advance.
WORKING CONDITIONS
Work locations are determined by season, event, and volume of visitors. Work is largely performed outdoors with exposure to all seasonal weather conditions and elements and on occasion, indoors in an office environment with some exposure to computer monitors.
PHYSICAL REQUIREMENTS
Must be able to perform the principle duties of the job. Requires moderate physical effort on a daily basis such as walking, bending, stooping and standing for extended periods of time. Must be able to use a computer and telephone, file documents accurately, communicate with employees, members, and guests and use reasoning and calculation skills. Must be able to lift and move 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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| Qualifications: | • Must have a positive, friendly, and social disposition.
• Must be able to interact with the general public in a professional and efficient manner.
• Must be comfortable using a computer and a cash register.
• Basic math skills are required.
• Employees will be required to work out-doors, and must be able to work at an energetic pace during all kinds of weather.
• All applicants must be at least 17 years old.
• No prior employment is required. |
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